Return Policy – Roque Atelier

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Return Policy


Because of the personal nature of the goods, we cannot accept returns. We can only accept returns or exchanges due to reasons that we are at fault for -- for example: damaged goods, wrong color item sent, wrong item sent, wrong size sent, etc.

 

We do NOT accept returns for fit issues, please ensure that you review size charts carefully, as they vary for each item.

 

*THERE ARE ABSOLUTELY NO CANCELLATION OF MADE-TO-ORDER ITEMS, ONCE THE ORDER IS PLACED IT GOES DIRECTLY INTO PRODUCTION JUST FOR YOU*

 

While you do not have to pay for returns, keep in mind that shipping costs for the original order are not refundable.

 

Thank you for your understanding.

xoxo, ROQUE atelier