Shipping

Free U.S. Shipping on orders over $100.

Please allow 1-3 business days to have your order prepared and shipped. Once shipping confirmation is received, please allow 2-7 business days for your order to be delivered domestically. Please allow 15-20 business days for your order to be delivered domestically.

We are NOT responsible for incorrect addresses. If you realize a mistake has been done when placing an order, please contact us at customersupport@roqueatelier.com with your name, order number, and correction to be made. Once the order has been shipped, it is out of our control to have a change of address. If a package is returned to us due to an incorrect address, you are responsible for covering additional shipping costs should you choose to keep the order.

We are NOT responsible for stolen or lost packages. If your package is marked delivered by the mailing service but has not yet been received, a claim must be filed through them as soon as possible.

Thank you for your understanding.

xoxo, ROQUE atelier